![]() Resolution Resolution 1: Check PowerPoint Service and Word Viewing service statusĬlick Start, point to All Programs, Microsoft SharePoint 2010 Products, and then SharePoint 2010 Central Administration. If the front-end machines cannot find the shared services, or the shared services are not started on at least one machine, then viewing the document or presentation will fail with this error.Īnother possible cause for these errors is a potential problem with the Service Account running the Web Application, the Word Viewing Service, and the PowerPoint Service. The Office Online relies on the SharePoint Shared Services Infrastructure to convert the document into a browser ready rendition. ![]()
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